Can I order a custom-designed bag?
It depends on what you want. If you would like to customize
a leather product, please email us: email@example.com
Where is the leather from?
We source our leather from Italy and Chicago.
Can I return/exchange my made-to-order product?
If you'd like to return your Made to Order goods, we issue store credit only (no refunds). If you wish to return your goods for store credit, please email us at firstname.lastname@example.org. Shipping charges are non-refundable and you will be responsible for the return shipping costs. We strongly recommend that you review your size before placing your order.
Can I exchange my customized product?
Customized goods that have been made to your specifications (size, style, cut, detailing, type of leather) cannot be returned or exchanged.
How do I measure my feet?
Please see measuring instructions here
OK, I've traced my feet. Where do I send my tracings?
Please send your tracings to KikaNY LLC, 316 Jefferson Ave, Apt 2, 11216, Brooklyn, NY
How do I break in my sandals?
Our sandals are designed to fit very tightly at first. We recommend submerging your feet (with the sandals on) in cold water for about 30 seconds, then walking them dry. You can repeat if nesesarry. When the sandals are dry, use leather wax to keep the leather flexible.
How do I measure my belt size?
Please see here
What is your shipping policy?
Domestic shipping: UPS. International: DHL
What type of leather do you use?
We use vegetable-tanned, water-resistant, humanely-sourced leather.
Where are you located?
Our studio is located at 63 Flushing Ave in the Brooklyn Navy Yard, Building 5, suite 307. Let us know if you'd like to stop by; visits are by appointment.