Can I order a custom-designed bag?
It depends on what you want. If you would like to customize
a leather product, please email us: email@example.com
Where is the leather from?
We source our leather from Italy and Chicago.
What type of leather do you use?
We use vegetable-tanned, water-resistant, humanely-sourced leather.
Can I return/exchange my made-to-order product?
If you'd like to return your Made-to-Order goods, we issue store credit only (no refunds). If you wish to return your goods for store credit, please email us at firstname.lastname@example.org. Shipping charges are non-refundable and you will be responsible for the return shipping costs. We strongly recommend that you review your size before placing your order.
Can I exchange my custom made goods or an item on the sale page?
Customized products that have been built to your specifications (size, style, cut, detailing, type of leather) cannot be returned or exchanged. Items on sale or on the sale page ( ctp) are final.
How do I measure my feet?
Please see measuring instructions on our Sandals page. Or click here
I've traced my feet. Where do I send my tracings?
Please send your tracings to KikaNY Atelier, Calle de la Industria 17 - local 1. Palma de Mallorca, 07013 Balears, Spain.
How do I break in my sandals?
Our sandals are designed to feel very tight at first. We recommend submerging your feet (with the sandals on) in hand warm water for about 30 seconds, then walking them dry. You can repeat if necessary. When the sandals are dry, use leather wax to keep the leather flexible.
How do I measure my belt size?
Jeans size and belt size are two different things and should not be confused. For an exact measurement of your belt size, measure from the tip of your favorite belt (image 1 below) to the hole you use most often (image 2 below). Put your jeans size in the assigned box and Include your belt size in "notes" at checkout. We'll confirm your size before cutting your belt.
What is your shipping policy?
Domestic shipping: DHL US. International: DHL International. All custom fees and VAT are included.
Where are you located? Can I stop by?
We moved our atelier this past summer to the balearic islands, Spain.
Email us @ email@example.com if you'd like to stop by; visits are by appointment.